19 September 2020 COVID-19 UPDATE

About us

We are an established, Australian business and have provided trusted money transfer and foreign currency exchange services for over 30 years.

With over 30 years'experience offering money transfer and foreign currency exchange services, we continue to provide trusted and reliable services to our customers, only at the best exchange rates. We are very proud to be Australian-owned and operated, with branches and agents nationally. We put our customers at the heart of everything we do.

Our Branches

Now we operate nationally with 17 branches throughout Australia in NSW, VIC, QLD, SA, WA and NT. Hai Ha Money Transfer operates as part of the Eastern & Allied group of businesses which include Remox and First Eastern FX.

Our Agents

Our agent locations provide our money transfer and foreign currency exchange services.
We are always looking for new agents who will be strategic partners to our business.

Our Values

We pride ourselves on running a reliable and trusted, professional business with integrity.

Regulation & Associations

Regulations

We are regulated by ASIC and AUSTRAC.

We are required to comply with the Australian Anti-Money Laundering and Counter-Terrorist Funding legislation AML/CTF Act 2006.

In order to comply with this regulation, we maintain an active registration as a remittance service provider on the AUSTRAC Remittance Sector Register. We work with law enforcement and other government agencies to assist in investigations of criminal and fraud activity.

We are required comply with the Australian Privacy Act 1988 which regulates the collection, use, storage and disclosure of our customers’ personal information.

Compliance Statement
Our business does not support any illegal activity and has reporting procedures in place to that requires us to report every international transaction, transactions over certain cash thresholds and transactions that we deem to be suspicious. Illegal activity can include but is not limited, money laundering (integrating illegitimate funds into the financial system to avoid detection), terrorism funding (financially aiding those who support or are engaged in terrorist activity) and fraud. As a remitter service provider, we are committed to meeting our compliance obligations and have an AML/CTF Program in place that outlines our policies and the procedural documents. These include:
  • Employee and agent training
  • Employee and agent due diligence
  • Monitoring and reporting transactions and suspicious matters
  • Collect and verify customer information
  • Conduct risk assessments and risk-management controls
  • Conduct enhanced and ongoing due diligence
  • Appoint a Compliance Officer
  • Maintaining transaction records for at least seven years
Memberships
We are a member of:
  • ARCPA (Australian Remittance and Currency Providers Association)
  • ACAMS (Association of Certified Anti-Money Laundering Specialists)
  • Fintech Australia