Visit our login page https://hhmt.com.au/login and click Create an account here.
Provide your email address, it will also be your username. We also need your Australian mobile number to contact you when needed.
Follow by your personal information such as full name, date of birth and current residential address.
If you're an existing customer and/or we are able to verify the details you provide, your online account will be created and we will send you a welcome email with the account activation link to the email address that you provide.
If you are a new customer, follow the instruction on the screen to go through an application form where we will verify your detail in order to create an online account for you.
In the situation where we are unable to verify your identity online, one of our friendly consultants will review your application and contact you via phone/email to assist further.
The activation email only valid for 24 hours so make sure you activate your account before it expires. We can help if you need to receive another activation email.
Once activated, you will be asked to set up the password for your login. Please refer to the password policy below to be set up a secure password.
Avoid using common words, phrases, and patterns that are easy to guess e.g. 'Letmein', 'Abcd'. Your password should not be shared with anyone else to prevent authorised access.
Alternatively, simply give us a call on 02 9728 7928 or LiveChat on www.hhmt.com.au to receive assistance.
You will be able to see all your receivers in My Receivers. This is where you can add a new receiver or edit existing receivers details such as updating new address, contact number and add/delete bank accounts. The details you can edit including phone number, delivery address, bank account details.
1. Adding a new receiver
Click 'ADD RECEIVER' in the top right-hand corner to start adding a new receiver.
Go through steps 1 to 4 to fill in the receiver details from, a bank account is optional so you can skip if your receiver does not have one. Click 'CONTINUE' in Step 5 to complete creating a new receiver.
To cancel, simply click 'CANCEL' to return to the receiver list.
2. Editing an existing receiver
Click the text Edit on the same row of the receiver's name.
Go through the steps to update the phone number, address or add new information such as email address, phone number or bank account details. Once done, click 'SAVE ALL CHANGES' at the bottom of the form.
Please create a new receiver if an existing receiver has changed his/her name. We do not allow updating the existing receiver's name for the time being.
If you do not want to save the changes, simply click 'CANCEL' to return to the receiver list.
3. Mark receiver as favorite
Favorite receivers will appear on the dashboard under the Favorite Receiver section so you can send money to them faster without going through the receiver list.
To mark a receiver as favorite, simply click the star next to their name. The yellow star indicates that the receiver is favorite. To unmark, simply click the star again and it will turn back to white.
Recommended payment method for the fastest processing time
IMPORTANT:
How to pay by Fast Bank Transfer (PayID)
- In the 'Payment Method' step, select 'Fast Bank Transfer' and tick the checkbox to agree with our Terms & Conditions, and click 'Review & Pay'.
- Review the transaction summary one more time and click PAY WITH PAID button.
- The transaction will be submitted and you will find the payment instructions including our PayID (pay@hhmt.com.au). You will also find the transaction reference number that needs to be included in your bank transfer’s reference.
- Note down the to transfer via your internet banking. Do not worry if you accidentally close the message because we also send you an email that contains the same payment information to your registered email address.
Here are the instructions for Fast Bank Transfer with PayID for ANZ Bank, Commonwealth Bank, Westpac Bank, and NAB:
NAB
ANZ
WESTPAC
COMMONWEALTH BANK
Contact Us:
If you still need any assistance with making payment for your online transaction,
simply visit our website and chat with us via LiveChat or call 02 9728 7928 if you
want to speak to us directly.
Make a payment by Credit/Debit Card
Recommended payment method for the fastest processing time (with surcharge)
IMPORTANT:
How to pay by Credit/Debit Card
- In Payment Method (Step 5 of Send Money), select Credit/Debit Card as the payment method. A 1.2% surcharge will be included in the Total to pay amount (see below example screenshot). Tick the checkbox to agree with our Terms & Conditions and click 'Review & Pay'.
- Enter your credit/debit card detail in the payment form
- Click 'Pay' to process payment
- You will be redirected to another webpage to process the payment via 3-D Secure, a verification code may be required to process the payment.
How the code is sent to you depends on your card issuing bank.
If the payment is successful you will be redirected back to HHMT website with a confirmation that the transaction has been created and receive a confirmation email.
If the payment has failed*, you will return to the payment page. Please check the card details and try again or choose other payment methods.
*Your card may be blocked by your card issuing bank after multiple failed attempts. If this occurs, please contact your card issuing bank to unlock.
IMPORTANT:
How to pay by bank transfer
- In Payment Method (Step 5 of Send Money), Select Bank Transfer, tick the checkbox to agree with our Terms & Conditions and click PAY NOW.
- The transaction will be submitted and you will be able to find our business banking detail and a unique reference number you need to include in your transfer's reference field in the on-screen message.
- Note down the content of the message to transfer via your internet banking. Do not worry if you accidentally close the message because we also send you an email that contains the same payment information to your registered email address.
Contact Us:
If you still need any assistance with making payment for your online transaction, simply visit our website and chat with us via LiveChat or contact the hotline on 0413 302 736 if you want to speak to us directly.
You can update your details such as contact number, residential address and email address by hovering your ouse the profile icon on the top right corner of the screen and choose My Profile.
If you change your name, please contact our support hotline 0413 302 736, chat online via LiveChat or email info@hhmt.com.au with the support documents e.g. change of name certificate so we can update your name.
To change your current password, please follow the steps below:
For your account security, we have implemented the below password policy for your online account. Your password must:
To cancel your online transaction, simply visit our website to chat with us via LiveChat or call us on 02 9728 7928 to speak to us directly.
Please note that we can only cancel transactions that have not been paid out/delivered/credited.
Hai Ha Money Transfer has 17 branches (First Eastern FX and Remox are also a co-brand of Hai Ha Money Transfer) and a network of 12 agents, making up a total of 29 locations across Australia. Please visit our website to find a location near you.
You can simply walk-in to our branch/agent location and send money within minutes.
Your IDs are required so we can verify your identity. We also require the beneficiary's detail such as full name, contact number, residential address, bank account details as well as the transaction detail e.g. payout method, sending amount and the receiving currency.
Please refer to our Countries Information section to find out more information about the country that you want to send money to.
You can nominate an individual as the authorised person to send money on your behalf.
IMPORTANT:
Please follow the instruction below to authorise.
Every time the authorised person visits a branch/agent to send money, he/she needs to present a valid photo ID and also your personal information e.g. full name, DOB and address.
The authorised person cannot:
You cannot:
We, Hai Ha Money Transfer, hold the right to reject, cancel or refuse the transaction sent by the authorised person if we suspect there is a violation of privacy and unusual activity using your identity as a remitter. If this situation happens, we will contact you by phone/email to resolve the matter.
We also hold the right to seize the authorisation sending on behalf of you from the authorised person without your persmission if we suspect the authorised person is conducting unusual remittance activities.
You can request to cancel a transaction only if the funds have not been paid out to the receiver/beneficiary.
Depends on each scenario, we may only refund you the sending amount but not the service fee if the funds cannot be paid out due to the incorrect information provided.
You may request a refund if we fail to deliver the fund to your beneficiary within the estimated time. A refund including service fee and sending amount will be credited back to you via the same payment method that you paid for the transaction e.g. If you pay by credit/debit card, we can only refund back to the original card with the same card number. If you pay by bank transfer, we can only transfer back to the original account in which the funds were withdrawn.
Please visit a branch/agent near you or contact us via 02 9728 7928, chat online at www.hhmt.com.au or send us an email to info@hhmt.com.au if you have any further questions. We always aim to leave our customer a good experience even though thing does not go smoothly sometimes.
This is another way to send money when you are unable to visit our branch/agent, do not have internet access or just simply do not want to use our online platform.
To send money over the phone, you are requested to provide all the required documentations so we can verify you and create your account.
If you are an existing customer, you are not required to go through the registration process but need to verify yourself over the phone.
Pick up the phone and dial 02 9728 7928 or any of our branches, we will try our best to assist you.
If you are a new customer, we can send you the registration form via email or fax to start the registration process before you can send money.
IMPORTANT: Same as online transactions, you can only pay for over-the-phone transactions by bank transfer. The transactions will only be approved when we see the total sending amount is available in our business account.
1. CASH PICK UP
The receiver can choose to pick up their funds.
PROVINCES OUTSIDE HO CHI MINH CITY:
HO CHI MINH CITY:
Pick up location in Ho Chi Minh City:
Address: 567 Dien Bien Phu, Ward 1, District 3, Ho Chi Minh City.
Telephone: +848 2 3832 1152
2. BANK CREDIT
Payout currency: VND
Time frame:
Estimated time frame of bank credit from the release of the transaction.
Some banks may charge fees when the receiver withdraws or receives their funds.
It is important that you provide us with the correct bank account details (bank name, account holder name, and account number) to avoid any delays.
Real-time bank network
AB BANK (NGAN HANG AN BINH)
PG BANK (NGAN HANG TMCP XANG DAU PETROLIMEX)
ACB (NGAN HANG A CHAU)
PVCOMBANK (NGAN HANG TMCP DAI CHUNG VIET NAM)
BAC A BANK ( NGAN HANG TMCP BAC A)
SACOMBANK (NGAN HANG TMCP SAI GON THUONG TIN)
BIDV BANK ( NGAN HANG DAU TU VA PHAT TRIEN VIET NAM)
SAIGON BANK (NGAN HANG TMCP SAI GON CONG THUONG)
DONGA BANK (NGAN HANG DONG A)
SCB BANK (NGAN HANG TMCP SAI GON)
EXIMBANK (NGAN HANG TMCP XUAT NHAP KHAU VIET NAM)
SEABANK (NGAN HANG TMCP DONG NAM A)
GP BANK (NGAN HANG THUONG MAI TNHH MTV DAU KHI TOAN CAU)
SHB (NGAN HANG TMCP SAI GON - HA NOI)
HDBANK (NGAN HANG TMCP PHAT TRIEN THANH PHO HO CHI MINH)
SHINHAN BANK (NGAN HANG TNHH MTV SHINHAN VIET NAM)
INDOVINA BANK (NGAN HANG TNHH INDOVINA)
TECHCOMBANK (NGAN HANG TMCP KY THUONG VIET NAM)
KIENLONGBANK (NGAN HANG TMCP KIEN LONG)
TPBANK (NGAN HANG TMCP TIEN PHONG)
LIEN VIET POST BANK (NGAN HANG TMCP BUU DIEN LIEN VIET)
VIB BANK (NGAN HANG TMCP QUOC TE VIET NAM)
MARITIME BANK (NGAN HANG TMCP HANG HAI)
VIET A BANK (NGAN HANG TMCP VIET A)
MB BANK (NGAN HANG TMCP QUAN DOI)
VIET CAPITAL BANK (NGAN HANG TMCP BAN VIET)
NAM A BANK (NGAN HANG TMCP NAM A)
VIETCOMBANK (NGAN HANG TMCP NGOAI THUONG VIET NAM)
NCB BANK (NGAN HANG TMCP QUOC DAN)
VIETINBANK (NGAN HANG TMCP CONG THUONG VIET NAM)
OCB BANK (NGAN HANG TMCP PHUONG DONG)
VPBANK (NGAN HANG TMCP VIET NAM THINH VUONG)
OCEANBANK (NGAN HANG THUONG MAI TNHH MTV DAI DUONG)
3. HOME DELIVERY
Payout currency: VND, AUD & USD
Time frame:
The beneficiary must present a valid government photo ID e.g. National Identity Card, Passport and the name on the ID must match the beneficiary's name and the person should be the same person on the ID in order to receive the money.
Please refer to the below service fee tables for sending money to Vietnam.
IMPORTANT: We currently have a promotion for sending money online and this promotion will finish at the end of 31/12/2024.
ONLINE FEE
IN BRANCH FEE
*All fees are subjected to change
**Applies to online transactions receiving VND
1. CASH PICK UP - WING MONEY
Click here to locate a Wing agent in the beneficiary's area.
Available currency: USD
Amount limit: 1,000 USD/transaction and 2,500 USD/day per receiver
Time frame: after 1-2 hours
Pickup at Wing’s locations within their trading hours.
An 8-digit pick-up code will be sent to the sender and receiver's mobile number. The beneficiary goes to any Wing Money payout location and presents the pick-up code to receive funds. Hence, it is important that the sender and receiver's mobile number is correct and without country code.
To update the beneficiary's contact number, the sender needs to pay a new service fee.
2. E-WALLET - WING MONEY
Available currency: USD
Amount limit: 2,500 USD/transaction and maximum 2,500 USD/day per receiver
Time frame: after 2-3 hours
Receiver needs to provide you with Wing account details:
This service is available to Wing's money customers who have a registered e-wallet account. The money will be credited to the e-wallet as soon as we approve the transaction. Your beneficiaries can register for an e-wallet account here If they do not currently have a Wing Money e-wallet. Providing incorrect e-wallet details will cause a delay and also incur an extra service fee to resend to the correct e-wallet.
3. BANK CREDIT
Available currency: USD
Amount limit: 2,500 USD/transaction and 2,500 USD/day
Time frame: same day if you send and pay before 4:00 AEST Sydney (Mon-Fri) or next business day if you send and pay after 4:00 PM AEST (Mon-Fri) or on the weekends.
The receiver needs to provide you with their bank details:
Deposit to all major banks in Cambodia. In order to successfully send to the beneficiary's account, providing the correct beneficiary's bank account detail is critical. Please be aware that an incorrect bank account detail may cause a delay in processing as well as an extra service fee to resend to the correct bank account.
4. BANK CREDIT
Available currency: USD
Amount limit: No minimum or maximum of the amount sent but we have the right to ask both sender and receiver to provide support documents.
Time frame: 1-3 business days
The receiver needs to provide you with their bank details:
There is a flat fee of $10 AUD using Wing for both pickup, Wing account, and bank credit USD in Cambodia.
If you want to transfer to a Cambodia bank account where Wing is unable to offer the service in AUD or USD, the service fee is $25 AUD.
Note: The banks in Cambodia may charge service fees for bank credit transactions.
Beneficiaries in the Philippines need to provide the documents below in order to be able to receive the fund. different payout method requires different identification document.
1. CASH PICK UP
Available currency: PHP & USD
Time frame: after 2 hours
Locations to pick up PHP:
Locations to pick up USD:
Bank of Commerce (No limit of the amount receive - the sender needs to provide supporting docs if sending over USD 10,000)
The beneficiary must present a valid national Identity card or Passport with the display name that must match the provided beneficiary's name by the sender. A valid transaction number must also be present at the pickup location in order to retrieve the transaction detail.
2. BANK TRANSFER
Available currency: PHP & USD
Time frame:
No limit of the amount received - a beneficiary will be asked to provide a source of fund, sender's ID, and purpose of transfer if receiving over PHP 500,000
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction. Please be aware that incorrect bank account detail may cause a delay in transferring the fund to the beneficiary account.
Service fees*
REMITTANCE AMOUNT - FEE
$10.00 to $100.00 -- $3.00
$100.01 to $400.00 -- $4.00
$400.01 and above -- $6.00
*All fees are subject to change
*All fees are subject to change
Beneficiaries in India need to provide the documents below in order to be able to receive the fund, different payout method requires different identification document.
1. CASH PICK UP
Available currency: INR
Time frame: within 1 hour
Pick up from over 10,000 locations which available from Monday to Friday / 9:30 AM - 5:30 PM
The beneficiary must present either one of the acceptable IDs below
The display name on the document must match the provided beneficiary's name by the sender. A valid transaction number must also be present at the pickup location in order to retrieve the transaction detail.
2. BANK CREDIT
Available currency: INR
Time frame:
No limit on the receiving amount.
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction; the bank account detail should include bank name, IFSC code, bank account number, and bank branch. Please be aware that incorrect bank account detail may cause a delay of the fund being credited to the beneficiary account.
Please refer to the below service fees table for sending money to India
REMITTANCE AMOUNTFLAT FEE
*Any amount$5.00
*All fees are subject to be changed
1. BANK CREDIT
Available currency: LKR
Time frame: the same day for transactions submitted by 10:00 AM Sri Lanka (3:00 PM AEST) from Monday to Friday.
This service is only available for individual transactions, not available for business transactions. The limit for each transaction is approx 1.4 million LKR, which is equivalent to 10,000 USD.
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction; the bank account detail should include
Please be aware that incorrect bank account detail may cause a delay in the fund being credited to the beneficiary account.
There is a flat fee* of $5 AUD for any amount credit to a bank account in Sri Lanka.
*All fees are subject to change
Local Routing number contains 9 digits and it is located on the bottom left of any US bank check.
1. BANK CREDIT
Available currency: USD
Time frame: within 2-3 working days
No limit on the amount receive
Beneficiaries in the U.S are required to check the balance of their bank account to see if there are funds credited. The bank may also charge a service fee and this fee could be included in the credit amount.
1. BANK CREDIT
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction; the bank account detail should include, account holder name, bank name, ACH/SWIFT/Routing number, bank account number, and bank branch. Please be aware that incorrect bank account detail may cause a delay of the fund being credited to the beneficiary account.
The sender also needs to provide beneficiary's residential address in the U.S, contact number and relationship with the beneficiary.
There is a flat fee of $10 AUD for any remittance amount to the U.S
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There is a flat fee* of $10 AUD for any remittance amount to all countries excepts Vietnam, India, Philipines & Sri Lanka.
Please refer to the relevant service fee page below if you want to find out the service fees for:
*All fees are subject to change
We have a network of 17 stores across all states in Australia that offer foreign exchange service, you can locate a store near you, check the exchange rates on our Foreign Exchange page before visiting the store. Please note that the exchange rates may be different when you arrive at the store due to the exchange rates being constantly updated. Exchange rates for online orders and in-store orders may be different.
All our branches have all the popular foreign currencies in stock but please contact us before you visit if you plan to order a large amount, cannot find your desired currency online or have specific requirements so we can advise if your preferred branch has sufficient stock.
Yes, and it is easy to do so at one of our stores. We will go through the transaction and advise the balance you will pay or receive.
This involves us first converting your foreign currency to AUD, then selling you the currency that you desire and finally providing the balance for both transactions. As a result, you will receive two receipts for this process.
Unfortunately, we are unable to lock the exchange rate over the phone. The rate will be applied at the time you complete the transaction in-branch or online.
The limits for online currency exchange orders differ between collection locations:
Unfortunately, we cannot accept payment from a bank account or credit/debit card that does not belong to you. This is to ensure our strict compliance with relevant laws and regulations. Our team will cancel and refund any payment not made directly by the customer.
A flat service fee of $10 will be charged for every order made for delivery to an Australian Post Office pick-up location.This fee is subject to change.
There are no fees for picking up an order from one of our stores.
Upon successful payment, a confirmation email will be sent to you that confirms your order. The confirmation email will contain further instructions regarding the collection of your order. Please check your spam folder if you do not receive an email, and contact us immediately if you require further assistance.
Once a confirmation has been made for your order, we are not able to amend your order. If you wish to cancel your order, a cancellation fee of $15 AUD will be deducted from the refund amount. If you need further assistance, please contact us.
A cancellation fee of $15 for transactions submitted on our websites will be deducted from your original payment amount if you wish to cancel the transaction and you have not received an email notifying that “Your currency order is being processed” or if the transaction is not yet collected (Refer to Uncollected Transactions in the Terms & Conditions). The postage fee is non-refundable.
Should you fail to collect your order from the Australia Post Office location or one of our locations on your nominated collection date, we will first contact you to request your subsequent action. In the event that we are unable to contact you within 2 business days after your nominated collection date, the order will be cancelled, and you will be automatically refunded, less a $15 cancellation fee.
We are proud to provide the best exchange rates with no fees across 17 locations in Australia and order currencies online for your convenience.
Eastern & Allied Pty Ltd (trading as Hai Ha Money Transfer, Remox, First Eastern FX) is a foreign currency exchange specialist who offers quick and easy currency exchange services with the best exchange rates.
We have more than 30 years of experience in delivering currency exchange services to our valued customers. Not convinced you yet? Check out our rates here.
Creating an account with Hai Ha will enable a faster and more efficient ordering process in the future. Additionally, you will have the option to Login and review your transaction history at your convenience.
We accept payments in Cash, Bank Transfer, PayID, and credit/debit card (1.2% surcharge).
For other questions about our payment methods please contact us.
We offer a large range of 40+ currencies at our locations. From time to time, we may stock additional currencies not mentioned on our website. Please contact us via phone or email if you don’t find your desired currency listed on our website, as we may be able to help.
We are committed to handling your personal information, carefully and privately. Please refer to our Privacy Policy for more details.
Please let us know and provide us with the documents to confirm the changes so that we can keep you updated on any order details. Please note that you must present us with the most current ID or any proof of change of details when conducting a new transaction (such as change of address, reissue, or change of a passport/driver licence ).
For registered customers, you can update your phone number and address by logging in to your account here.
The person who collects an order must be the same person who placed the order. We do not accept collections from other individuals on your behalf.
You cannot place an order under a business/organisation name online. If you wish to do so, please contact us for assistance.
Please read our Terms & Conditions (T&Cs) carefully before you make an order. By placing an order with us, you agree with our T&Cs. Contact us if you have any questions.
Yes, we offer a service to buy your foreign currencies. This service is only available at our branches, you cannot sell foreign currencies to us online.
Foreign currencies that we usually buy are the same as what are listed on our website, you can check our buying rates on our Foreign Exchange page. Contact us if the currencies you wish to sell are not on this list.
Please note that our buying rates are different from the selling rates and all both buy and sell rates are constantly updated throughout the day. There are some currencies that we cannot buy from you. We also have the right to refuse buying any coins, or any notes that are not in good condition (for e.g. torn or damaged notes) or that are outmoded (no longer in use).
Yes, you can. We partner with Western Union (WU) to provide money transfer service across our branches in Australia.
To send/receive money through WU, pay a visit to one of our locations and ask for Western Union service.
IMPORTANT: You need to present a correct WU's Money Transfer Control Number (MTCN) at the counter with a valid photo ID e.g driver license, passport, photocard in order for us to do the payout of WU transaction.
Please visit the About Us page on our website to find out more about our compliance stance and approach.
IN PERSON
The following payment methods are available at our branches
If you provide us with a cheque, there will be a waiting time for the funds to clear before we can instruct our partner to transfer the fund to the beneficiary.
ONLINE
The available payment methods for online transactions are bank transfer, credit/debit card, and PayID. Pleases refer to 'Make a payment' article under Online section if you want to pay for an online transaction.
We have more than 30 years of experience in providing money transfer and foreign exchange services, proud of being a highly reliable and trustworthy Australian business.
Due to the limit availability of small AUD/USD denominations and coins in the countries that have the option to pay out cash and delivery to the beneficiaries, we can not guarantee the full AUD amount can be paid up to cents. This amount will be automatically converted to local currency when the money received by the beneficiary.
For example:
- If you send 120.25 AUD and select either cash pickup or home delivery in Vietnam, the beneficiary can receive 120 AUD + 4,200 VND (0.25 x 16,890)
Another example:
- If you send 151.55 USD and select either cash pickup or home delivery in Cambodia, the beneficiary can cash out 150 USD + approx. 6,200 Riels (1.55 x 4012.40)
This is another way to send money when you are unable to visit our branch/agent, do not have internet access or just simply do not want to use our online platform.
To send money over the phone, you are requested to provide all the required documentations so we can verify you and create your account.
If you are an existing customer, you are not required to go through the registration process but need to verify yourself over the phone.
Pick up the phone and dial 02 9728 7928 or any of our branches, we will try our best to assist you.
If you are a new customer, we can send you the registration form via email or fax to start the registration process before you can send money.
IMPORTANT: Same as online transactions, you can only pay for over-the-phone transactions by bank transfer. The transactions will only be approved when we see the total sending amount is available in our business account.
1. CASH PICK UP
The receiver can choose to pick up their funds.
PROVINCES OUTSIDE HO CHI MINH CITY:
HO CHI MINH CITY:
Pick up location in Ho Chi Minh City:
Address: 567 Dien Bien Phu, Ward 1, District 3, Ho Chi Minh City.
Telephone: +848 2 3832 1152
2. BANK CREDIT
Payout currency: VND
Time frame:
Estimated time frame of bank credit from the release of the transaction.
Some banks may charge fees when the receiver withdraws or receives their funds.
It is important that you provide us with the correct bank account details (bank name, account holder name, and account number) to avoid any delays.
Real-time bank network
AB BANK (NGAN HANG AN BINH)
PG BANK (NGAN HANG TMCP XANG DAU PETROLIMEX)
ACB (NGAN HANG A CHAU)
PVCOMBANK (NGAN HANG TMCP DAI CHUNG VIET NAM)
BAC A BANK ( NGAN HANG TMCP BAC A)
SACOMBANK (NGAN HANG TMCP SAI GON THUONG TIN)
BIDV BANK ( NGAN HANG DAU TU VA PHAT TRIEN VIET NAM)
SAIGON BANK (NGAN HANG TMCP SAI GON CONG THUONG)
DONGA BANK (NGAN HANG DONG A)
SCB BANK (NGAN HANG TMCP SAI GON)
EXIMBANK (NGAN HANG TMCP XUAT NHAP KHAU VIET NAM)
SEABANK (NGAN HANG TMCP DONG NAM A)
GP BANK (NGAN HANG THUONG MAI TNHH MTV DAU KHI TOAN CAU)
SHB (NGAN HANG TMCP SAI GON - HA NOI)
HDBANK (NGAN HANG TMCP PHAT TRIEN THANH PHO HO CHI MINH)
SHINHAN BANK (NGAN HANG TNHH MTV SHINHAN VIET NAM)
INDOVINA BANK (NGAN HANG TNHH INDOVINA)
TECHCOMBANK (NGAN HANG TMCP KY THUONG VIET NAM)
KIENLONGBANK (NGAN HANG TMCP KIEN LONG)
TPBANK (NGAN HANG TMCP TIEN PHONG)
LIEN VIET POST BANK (NGAN HANG TMCP BUU DIEN LIEN VIET)
VIB BANK (NGAN HANG TMCP QUOC TE VIET NAM)
MARITIME BANK (NGAN HANG TMCP HANG HAI)
VIET A BANK (NGAN HANG TMCP VIET A)
MB BANK (NGAN HANG TMCP QUAN DOI)
VIET CAPITAL BANK (NGAN HANG TMCP BAN VIET)
NAM A BANK (NGAN HANG TMCP NAM A)
VIETCOMBANK (NGAN HANG TMCP NGOAI THUONG VIET NAM)
NCB BANK (NGAN HANG TMCP QUOC DAN)
VIETINBANK (NGAN HANG TMCP CONG THUONG VIET NAM)
OCB BANK (NGAN HANG TMCP PHUONG DONG)
VPBANK (NGAN HANG TMCP VIET NAM THINH VUONG)
OCEANBANK (NGAN HANG THUONG MAI TNHH MTV DAI DUONG)
3. HOME DELIVERY
Payout currency: VND, AUD & USD
Time frame:
The beneficiary must present a valid government photo ID e.g. National Identity Card, Passport and the name on the ID must match the beneficiary's name and the person should be the same person on the ID in order to receive the money.
Please refer to the below service fee tables for sending money to Vietnam.
IMPORTANT: We currently have a promotion for sending money online and this promotion will finish at the end of 31/12/2024.
ONLINE FEE
IN BRANCH FEE
*All fees are subjected to change
**Applies to online transactions receiving VND
1. CASH PICK UP - WING MONEY
Click here to locate a Wing agent in the beneficiary's area.
Available currency: USD
Amount limit: 1,000 USD/transaction and 2,500 USD/day per receiver
Time frame: after 1-2 hours
Pickup at Wing’s locations within their trading hours.
An 8-digit pick-up code will be sent to the sender and receiver's mobile number. The beneficiary goes to any Wing Money payout location and presents the pick-up code to receive funds. Hence, it is important that the sender and receiver's mobile number is correct and without country code.
To update the beneficiary's contact number, the sender needs to pay a new service fee.
2. E-WALLET - WING MONEY
Available currency: USD
Amount limit: 2,500 USD/transaction and maximum 2,500 USD/day per receiver
Time frame: after 2-3 hours
Receiver needs to provide you with Wing account details:
This service is available to Wing's money customers who have a registered e-wallet account. The money will be credited to the e-wallet as soon as we approve the transaction. Your beneficiaries can register for an e-wallet account here If they do not currently have a Wing Money e-wallet. Providing incorrect e-wallet details will cause a delay and also incur an extra service fee to resend to the correct e-wallet.
3. BANK CREDIT
Available currency: USD
Amount limit: 2,500 USD/transaction and 2,500 USD/day
Time frame: same day if you send and pay before 4:00 AEST Sydney (Mon-Fri) or next business day if you send and pay after 4:00 PM AEST (Mon-Fri) or on the weekends.
The receiver needs to provide you with their bank details:
Deposit to all major banks in Cambodia. In order to successfully send to the beneficiary's account, providing the correct beneficiary's bank account detail is critical. Please be aware that an incorrect bank account detail may cause a delay in processing as well as an extra service fee to resend to the correct bank account.
4. BANK CREDIT
Available currency: USD
Amount limit: No minimum or maximum of the amount sent but we have the right to ask both sender and receiver to provide support documents.
Time frame: 1-3 business days
The receiver needs to provide you with their bank details:
There is a flat fee of $10 AUD using Wing for both pickup, Wing account, and bank credit USD in Cambodia.
If you want to transfer to a Cambodia bank account where Wing is unable to offer the service in AUD or USD, the service fee is $25 AUD.
Note: The banks in Cambodia may charge service fees for bank credit transactions.
Beneficiaries in the Philippines need to provide the documents below in order to be able to receive the fund. different payout method requires different identification document.
1. CASH PICK UP
Available currency: PHP & USD
Time frame: after 2 hours
Locations to pick up PHP:
Locations to pick up USD:
Bank of Commerce (No limit of the amount receive - the sender needs to provide supporting docs if sending over USD 10,000)
The beneficiary must present a valid national Identity card or Passport with the display name that must match the provided beneficiary's name by the sender. A valid transaction number must also be present at the pickup location in order to retrieve the transaction detail.
2. BANK TRANSFER
Available currency: PHP & USD
Time frame:
No limit of the amount received - a beneficiary will be asked to provide a source of fund, sender's ID, and purpose of transfer if receiving over PHP 500,000
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction. Please be aware that incorrect bank account detail may cause a delay in transferring the fund to the beneficiary account.
Service fees*
REMITTANCE AMOUNT - FEE
$10.00 to $100.00 -- $3.00
$100.01 to $400.00 -- $4.00
$400.01 and above -- $6.00
*All fees are subject to change
*All fees are subject to change
Beneficiaries in India need to provide the documents below in order to be able to receive the fund, different payout method requires different identification document.
1. CASH PICK UP
Available currency: INR
Time frame: within 1 hour
Pick up from over 10,000 locations which available from Monday to Friday / 9:30 AM - 5:30 PM
The beneficiary must present either one of the acceptable IDs below
The display name on the document must match the provided beneficiary's name by the sender. A valid transaction number must also be present at the pickup location in order to retrieve the transaction detail.
2. BANK CREDIT
Available currency: INR
Time frame:
No limit on the receiving amount.
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction; the bank account detail should include bank name, IFSC code, bank account number, and bank branch. Please be aware that incorrect bank account detail may cause a delay of the fund being credited to the beneficiary account.
Please refer to the below service fees table for sending money to India
REMITTANCE AMOUNTFLAT FEE
*Any amount$5.00
*All fees are subject to be changed
1. BANK CREDIT
Available currency: LKR
Time frame: the same day for transactions submitted by 10:00 AM Sri Lanka (3:00 PM AEST) from Monday to Friday.
This service is only available for individual transactions, not available for business transactions. The limit for each transaction is approx 1.4 million LKR, which is equivalent to 10,000 USD.
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction; the bank account detail should include
Please be aware that incorrect bank account detail may cause a delay in the fund being credited to the beneficiary account.
There is a flat fee* of $5 AUD for any amount credit to a bank account in Sri Lanka.
*All fees are subject to change
Local Routing number contains 9 digits and it is located on the bottom left of any US bank check.
1. BANK CREDIT
Available currency: USD
Time frame: within 2-3 working days
No limit on the amount receive
Beneficiaries in the U.S are required to check the balance of their bank account to see if there are funds credited. The bank may also charge a service fee and this fee could be included in the credit amount.
1. BANK CREDIT
The correct beneficiary's bank account detail must be provided by the sender when creating the transaction; the bank account detail should include, account holder name, bank name, ACH/SWIFT/Routing number, bank account number, and bank branch. Please be aware that incorrect bank account detail may cause a delay of the fund being credited to the beneficiary account.
The sender also needs to provide beneficiary's residential address in the U.S, contact number and relationship with the beneficiary.
There is a flat fee of $10 AUD for any remittance amount to the U.S
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There is a flat fee* of $10 AUD for any remittance amount to all countries excepts Vietnam, India, Philipines & Sri Lanka.
Please refer to the relevant service fee page below if you want to find out the service fees for:
*All fees are subject to change
Yes, you can. We partner with Western Union (WU) to provide money transfer service across our branches in Australia.
To send/receive money through WU, pay a visit to one of our locations and ask for Western Union service.
IMPORTANT: You need to present a correct WU's Money Transfer Control Number (MTCN) at the counter with a valid photo ID e.g driver license, passport, photocard in order for us to do the payout of WU transaction.
Please visit the About Us page on our website to find out more about our compliance stance and approach.
IN PERSON
The following payment methods are available at our branches
If you provide us with a cheque, there will be a waiting time for the funds to clear before we can instruct our partner to transfer the fund to the beneficiary.
ONLINE
The available payment methods for online transactions are bank transfer, credit/debit card, and PayID. Pleases refer to 'Make a payment' article under Online section if you want to pay for an online transaction.
We have more than 30 years of experience in providing money transfer and foreign exchange services, proud of being a highly reliable and trustworthy Australian business.
Due to the limit availability of small AUD/USD denominations and coins in the countries that have the option to pay out cash and delivery to the beneficiaries, we can not guarantee the full AUD amount can be paid up to cents. This amount will be automatically converted to local currency when the money received by the beneficiary.
For example:
- If you send 120.25 AUD and select either cash pickup or home delivery in Vietnam, the beneficiary can receive 120 AUD + 4,200 VND (0.25 x 16,890)
Another example:
- If you send 151.55 USD and select either cash pickup or home delivery in Cambodia, the beneficiary can cash out 150 USD + approx. 6,200 Riels (1.55 x 4012.40)
Visit our login page https://hhmt.com.au/login and click Create an account here.
Provide your email address, it will also be your username. We also need your Australian mobile number to contact you when needed.
Follow by your personal information such as full name, date of birth and current residential address.
If you're an existing customer and/or we are able to verify the details you provide, your online account will be created and we will send you a welcome email with the account activation link to the email address that you provide.
If you are a new customer, follow the instruction on the screen to go through an application form where we will verify your detail in order to create an online account for you.
In the situation where we are unable to verify your identity online, one of our friendly consultants will review your application and contact you via phone/email to assist further.
The activation email only valid for 24 hours so make sure you activate your account before it expires. We can help if you need to receive another activation email.
Once activated, you will be asked to set up the password for your login. Please refer to the password policy below to be set up a secure password.
Avoid using common words, phrases, and patterns that are easy to guess e.g. 'Letmein', 'Abcd'. Your password should not be shared with anyone else to prevent authorised access.
Alternatively, simply give us a call on 02 9728 7928 or LiveChat on www.hhmt.com.au to receive assistance.
Hai Ha Money Transfer has 17 branches (First Eastern FX and Remox are also a co-brand of Hai Ha Money Transfer) and a network of 12 agents, making up a total of 29 locations across Australia. Please visit our website to find a location near you.
You can simply walk-in to our branch/agent location and send money within minutes.
Your IDs are required so we can verify your identity. We also require the beneficiary's detail such as full name, contact number, residential address, bank account details as well as the transaction detail e.g. payout method, sending amount and the receiving currency.
Please refer to our Countries Information section to find out more information about the country that you want to send money to.
The limits for online currency exchange orders differ between collection locations:
We are proud to provide the best exchange rates with no fees across 17 locations in Australia and order currencies online for your convenience.
Eastern & Allied Pty Ltd (trading as Hai Ha Money Transfer, Remox, First Eastern FX) is a foreign currency exchange specialist who offers quick and easy currency exchange services with the best exchange rates.
We have more than 30 years of experience in delivering currency exchange services to our valued customers. Not convinced you yet? Check out our rates here.
We have a network of 17 stores across all states in Australia that offer foreign exchange service, you can locate a store near you, check the exchange rates on our Foreign Exchange page before visiting the store. Please note that the exchange rates may be different when you arrive at the store due to the exchange rates being constantly updated. Exchange rates for online orders and in-store orders may be different.
All our branches have all the popular foreign currencies in stock but please contact us before you visit if you plan to order a large amount, cannot find your desired currency online or have specific requirements so we can advise if your preferred branch has sufficient stock.
Yes, and it is easy to do so at one of our stores. We will go through the transaction and advise the balance you will pay or receive.
This involves us first converting your foreign currency to AUD, then selling you the currency that you desire and finally providing the balance for both transactions. As a result, you will receive two receipts for this process.
Unfortunately, we are unable to lock the exchange rate over the phone. The rate will be applied at the time you complete the transaction in-branch or online.
You will be able to see all your receivers in My Receivers. This is where you can add a new receiver or edit existing receivers details such as updating new address, contact number and add/delete bank accounts. The details you can edit including phone number, delivery address, bank account details.
1. Adding a new receiver
Click 'ADD RECEIVER' in the top right-hand corner to start adding a new receiver.
Go through steps 1 to 4 to fill in the receiver details from, a bank account is optional so you can skip if your receiver does not have one. Click 'CONTINUE' in Step 5 to complete creating a new receiver.
To cancel, simply click 'CANCEL' to return to the receiver list.
2. Editing an existing receiver
Click the text Edit on the same row of the receiver's name.
Go through the steps to update the phone number, address or add new information such as email address, phone number or bank account details. Once done, click 'SAVE ALL CHANGES' at the bottom of the form.
Please create a new receiver if an existing receiver has changed his/her name. We do not allow updating the existing receiver's name for the time being.
If you do not want to save the changes, simply click 'CANCEL' to return to the receiver list.
3. Mark receiver as favorite
Favorite receivers will appear on the dashboard under the Favorite Receiver section so you can send money to them faster without going through the receiver list.
To mark a receiver as favorite, simply click the star next to their name. The yellow star indicates that the receiver is favorite. To unmark, simply click the star again and it will turn back to white.
You can nominate an individual as the authorised person to send money on your behalf.
IMPORTANT:
Please follow the instruction below to authorise.
Every time the authorised person visits a branch/agent to send money, he/she needs to present a valid photo ID and also your personal information e.g. full name, DOB and address.
The authorised person cannot:
You cannot:
We, Hai Ha Money Transfer, hold the right to reject, cancel or refuse the transaction sent by the authorised person if we suspect there is a violation of privacy and unusual activity using your identity as a remitter. If this situation happens, we will contact you by phone/email to resolve the matter.
We also hold the right to seize the authorisation sending on behalf of you from the authorised person without your persmission if we suspect the authorised person is conducting unusual remittance activities.
Creating an account with Hai Ha will enable a faster and more efficient ordering process in the future. Additionally, you will have the option to Login and review your transaction history at your convenience.
Recommended payment method for the fastest processing time
IMPORTANT:
How to pay by Fast Bank Transfer (PayID)
- In the 'Payment Method' step, select 'Fast Bank Transfer' and tick the checkbox to agree with our Terms & Conditions, and click 'Review & Pay'.
- Review the transaction summary one more time and click PAY WITH PAID button.
- The transaction will be submitted and you will find the payment instructions including our PayID (pay@hhmt.com.au). You will also find the transaction reference number that needs to be included in your bank transfer’s reference.
- Note down the to transfer via your internet banking. Do not worry if you accidentally close the message because we also send you an email that contains the same payment information to your registered email address.
Here are the instructions for Fast Bank Transfer with PayID for ANZ Bank, Commonwealth Bank, Westpac Bank, and NAB:
NAB
ANZ
WESTPAC
COMMONWEALTH BANK
Contact Us:
If you still need any assistance with making payment for your online transaction,
simply visit our website and chat with us via LiveChat or call 02 9728 7928 if you
want to speak to us directly.
You can request to cancel a transaction only if the funds have not been paid out to the receiver/beneficiary.
Depends on each scenario, we may only refund you the sending amount but not the service fee if the funds cannot be paid out due to the incorrect information provided.
You may request a refund if we fail to deliver the fund to your beneficiary within the estimated time. A refund including service fee and sending amount will be credited back to you via the same payment method that you paid for the transaction e.g. If you pay by credit/debit card, we can only refund back to the original card with the same card number. If you pay by bank transfer, we can only transfer back to the original account in which the funds were withdrawn.
Please visit a branch/agent near you or contact us via 02 9728 7928, chat online at www.hhmt.com.au or send us an email to info@hhmt.com.au if you have any further questions. We always aim to leave our customer a good experience even though thing does not go smoothly sometimes.
Unfortunately, we cannot accept payment from a bank account or credit/debit card that does not belong to you. This is to ensure our strict compliance with relevant laws and regulations. Our team will cancel and refund any payment not made directly by the customer.
We accept payments in Cash, Bank Transfer, PayID, and credit/debit card (1.2% surcharge).
For other questions about our payment methods please contact us.
A flat service fee of $10 will be charged for every order made for delivery to an Australian Post Office pick-up location.This fee is subject to change.
There are no fees for picking up an order from one of our stores.
We offer a large range of 40+ currencies at our locations. From time to time, we may stock additional currencies not mentioned on our website. Please contact us via phone or email if you don’t find your desired currency listed on our website, as we may be able to help.
Upon successful payment, a confirmation email will be sent to you that confirms your order. The confirmation email will contain further instructions regarding the collection of your order. Please check your spam folder if you do not receive an email, and contact us immediately if you require further assistance.
We are committed to handling your personal information, carefully and privately. Please refer to our Privacy Policy for more details.
Make a payment by Credit/Debit Card
Recommended payment method for the fastest processing time (with surcharge)
IMPORTANT:
How to pay by Credit/Debit Card
- In Payment Method (Step 5 of Send Money), select Credit/Debit Card as the payment method. A 1.2% surcharge will be included in the Total to pay amount (see below example screenshot). Tick the checkbox to agree with our Terms & Conditions and click 'Review & Pay'.
- Enter your credit/debit card detail in the payment form
- Click 'Pay' to process payment
- You will be redirected to another webpage to process the payment via 3-D Secure, a verification code may be required to process the payment.
How the code is sent to you depends on your card issuing bank.
If the payment is successful you will be redirected back to HHMT website with a confirmation that the transaction has been created and receive a confirmation email.
If the payment has failed*, you will return to the payment page. Please check the card details and try again or choose other payment methods.
*Your card may be blocked by your card issuing bank after multiple failed attempts. If this occurs, please contact your card issuing bank to unlock.
Once a confirmation has been made for your order, we are not able to amend your order. If you wish to cancel your order, a cancellation fee of $15 AUD will be deducted from the refund amount. If you need further assistance, please contact us.
Please let us know and provide us with the documents to confirm the changes so that we can keep you updated on any order details. Please note that you must present us with the most current ID or any proof of change of details when conducting a new transaction (such as change of address, reissue, or change of a passport/driver licence ).
For registered customers, you can update your phone number and address by logging in to your account here.
IMPORTANT:
How to pay by bank transfer
- In Payment Method (Step 5 of Send Money), Select Bank Transfer, tick the checkbox to agree with our Terms & Conditions and click PAY NOW.
- The transaction will be submitted and you will be able to find our business banking detail and a unique reference number you need to include in your transfer's reference field in the on-screen message.
- Note down the content of the message to transfer via your internet banking. Do not worry if you accidentally close the message because we also send you an email that contains the same payment information to your registered email address.
Contact Us:
If you still need any assistance with making payment for your online transaction, simply visit our website and chat with us via LiveChat or contact the hotline on 0413 302 736 if you want to speak to us directly.
A cancellation fee of $15 for transactions submitted on our websites will be deducted from your original payment amount if you wish to cancel the transaction and you have not received an email notifying that “Your currency order is being processed” or if the transaction is not yet collected (Refer to Uncollected Transactions in the Terms & Conditions). The postage fee is non-refundable.
The person who collects an order must be the same person who placed the order. We do not accept collections from other individuals on your behalf.
You can update your details such as contact number, residential address and email address by hovering your ouse the profile icon on the top right corner of the screen and choose My Profile.
If you change your name, please contact our support hotline 0413 302 736, chat online via LiveChat or email info@hhmt.com.au with the support documents e.g. change of name certificate so we can update your name.
You cannot place an order under a business/organisation name online. If you wish to do so, please contact us for assistance.
To change your current password, please follow the steps below:
For your account security, we have implemented the below password policy for your online account. Your password must:
Please read our Terms & Conditions (T&Cs) carefully before you make an order. By placing an order with us, you agree with our T&Cs. Contact us if you have any questions.
To cancel your online transaction, simply visit our website to chat with us via LiveChat or call us on 02 9728 7928 to speak to us directly.
Please note that we can only cancel transactions that have not been paid out/delivered/credited.
Should you fail to collect your order from the Australia Post Office location or one of our locations on your nominated collection date, we will first contact you to request your subsequent action. In the event that we are unable to contact you within 2 business days after your nominated collection date, the order will be cancelled, and you will be automatically refunded, less a $15 cancellation fee.
Yes, we offer a service to buy your foreign currencies. This service is only available at our branches, you cannot sell foreign currencies to us online.
Foreign currencies that we usually buy are the same as what are listed on our website, you can check our buying rates on our Foreign Exchange page. Contact us if the currencies you wish to sell are not on this list.
Please note that our buying rates are different from the selling rates and all both buy and sell rates are constantly updated throughout the day. There are some currencies that we cannot buy from you. We also have the right to refuse buying any coins, or any notes that are not in good condition (for e.g. torn or damaged notes) or that are outmoded (no longer in use).
